At QuantnvalSoss, we understand the importance of protecting your personal information. As a leading provider of heating maintenance services across Canada, we interact with our customers' homes and personal data on a daily basis. We are committed to maintaining your trust by safeguarding any information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or visit our website.
In order to provide you with our heating maintenance services, we may collect several types of information:
Personal Identification Information: When you schedule a heating service or maintenance appointment, we collect your name, address, telephone number, and other contact details to ensure we can provide service at your location and communicate with you about your appointment.
Property Information: To properly service your heating system, we may collect information about your property, including the type of heating system you have, its age, model number, maintenance history, and specific issues you're experiencing. This information helps our technicians prepare for your service appointment and provide appropriate recommendations.
Service History: We maintain records of services we've performed at your property, including dates of service, work performed, parts replaced, and recommendations for future maintenance. This helps us provide consistent service and track your heating system's performance over time.
Payment Information: When you pay for our services, we collect payment details necessary to process your transaction. This may include credit card information, billing address, and other financial information. We follow industry standards to protect this sensitive data.
Website Usage Information: When you visit our website, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, page views, and site navigation patterns. We use this information to improve our website and customer experience.
We use the information we collect for various purposes related to providing and improving our heating maintenance services:
Service Delivery: We use your personal and property information to schedule and perform heating maintenance services at your location, dispatch technicians, and follow up after service completion.
Communication: We use your contact information to communicate with you about scheduled appointments, service reminders, emergency notifications related to your heating system, and to respond to your inquiries or feedback.
Account Management: If you create an account on our website, we use your information to manage your account, track your service history, and provide personalized recommendations for your heating system.
Business Operations: We analyze customer data to improve our services, train our technicians, develop new offerings, and make business decisions about our operations across Canada.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, as well as to enforce our terms of service and protect our rights or the rights of others.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on privacy and security practices.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. We encourage you to take precautions to protect your personal data, such as keeping any account credentials confidential.
Depending on your location within Canada, you may have specific rights regarding your personal information under provincial or federal privacy laws. Generally, these include the right to access, correct, or delete your personal information, and in some cases, the right to restrict or object to certain processing activities.
To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to your request within the timeframe required by applicable law.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy whenever you access our services to stay informed about our information practices.
If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us using the information provided in the footer of this page.